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Why Us

Specialized, professional, reliable answering services

We Make Your Business Look Good

At InTouch Call Center, we're in the business of making your business look good. Our clients say we've "always gone the extra mile." Our professional, highly-trained team is able to supplement or entirely replace your customer-facing phone presence, saving you valuable time and providing you the ability to scale your capabilities as your business grows.

You'll be surprised at just how much we can support and complement your business operations. We're able to provide 24/7 live operators, schedule your appointments, screen calls, deliver messages in multiple formats, provide multi-lingual operators, provide order entry services, connect emergency services, and deliver personalized greetings. Ask us how we can serve your business!

Client Testimonials

"Proving to be a great benefit to our Credit Union, for our staff and members alike"

InTouch services is proving to be a great benefit to our Credit Union, for our staff and members alike.  InTouch representatives consistently provide accurate assistance to our members during times of excessive call volume and during non-business hours which helps ensure our members can be assisted over the phone in a timely manner, even if the Credit Union is closed.

InTouch is a great resource which helps our staff to manage call volumes appropriately during peak call times.  Our online banking is a great example; during times of heavy call volume, online banking questions are often sent directly to InTouch as their team can walk members through the appropriate steps and assist in unlocking and resetting accounts as well as updating member information upon request.  This assistance allows the Credit Union staff to process through calls more efficiently and keep the member’s wait time to a minimum.

My team and I would welcome any questions any other InTouch client may have about the success of the services provided to us by InTouch Call Center.

Vernon Clevenger
Central Sunbelt Federal Credit Union
Executive Vice President

"InTouch has always provided above standard service when answering our phones and have always gone the extra mile"
I have been affiliated with InTouch Call Center as a customer since their inception, under several different companies. InTouch has always provided above standard service when answering our phones and have always gone the extra mile to serve our clients and customers. If you need your phones answered by professional staff who can provide additional customer service to the callers, InTouch is definitely cost efficient and competent to get the job done!

Charlotte Sherman
Associate Broker
Perry Willington Realty

"Warm, personal, professional and articulate"
Someone once said that the internet is “the great equalizer,” providing small businesses with the ability to look as credible and capable as a Fortune 500 company. I disagree: although a website may look great, at the end of the day it’s just a collection of words and pictures at best. In my opinion, there’s no substitute for the human touch. Pete Rieg and his crew at the InTouch Call Center provide that human touch--every time a customer, a client, or a potential new employee calls our corporate number, one of Pete’s professionals answers the phone, providing us with a warm, personable, professional, and articulate interface with the caller. A-MA-ZING!! Once or twice I’ve actually called our number myself, because I’m proud of the warm, human “welcome” I receive on the other end of the line! The internet’s great, but Pete Rieg and his folks at InTouch are the REAL equalizers as far as I’m concerned!

Torian Walker
President and COO, a small Veteran-owned Defense Contracting Firm in the Washington, D.C. area

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