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Credit Union Answering Service

A call answering service that understands your credit union and your clients

Credit Union Call Center Operators

InTouch Call Center has a solid base of the CAMS ii processing systems used by many Credit Unions. InTouch understands the importance to keep your Members in touch with their banking needs. We know that daily staffing levels can change or a Member may need to reset their password or have access to their account at any moment. We understand situation could arise and let’s face it, how many people are going to be there to answer their call? Rest easy, with InTouch Call Center on your side; we can be there for you 24/7. To help assist them with basic transactions such as, Online password reset, Pin reset, Account transfers within the same account, Loan Advances, Account balances & information along with Loan payments & payoff information. In addition, if the need should arise let InTouch be your COB plan. We can be there for you & your members for any reason if the office should need to close.

Helping You Serve Your Members

Do you have the time and the staff to juggle service calls, Loan applications, routine inquiries and on top of all of that, sales and leads? Do you find yourself struggling to give all your Members and prospect the time and attention they deserve? InTouch understands the Credit Union industry and has partnered with several Credit Unions in your space to help them affordably expand their capabilities, while freeing time and attention for the most important priorities. Call us today to discuss how we can serve your Credit Union specific needs, so you can do more of what you do best.

Below are just some of the services we offer:

  • Specialized in credit unions
  • 24/7 live operators
  • Receptionist service
  • Appointment scheduling
  • Call relay & patching
  • Customized message delivery
  • Emergency contact service
  • Call screening
  • Personalized greetings
  • Toll free numbers
  • Web on-call updates

24/7 Support — Quality Service Since 1995 — HIPAA Compliant

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