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304-596-6600

What We Do

24/7 service, HIPAA compliance, competitive rates & more!

Our Services

InTouch Call Center has a wide range of capabilities and provides specialized answering services for many industries.  We offer competitive monthly rates, and our operators are available around the clock to provide 24/7 support for your business or organization.

Click each service below to see more:

Affordable Base Rates

We offer competitive monthly rates.  We only charge for the time spent on your account, and our billing does not roll over minutes

Appointment Scheduling & Confirmation

Our appointment scheduling service gives your patients or clients the ability to schedule or cancel an appointment 24 hours a day. We also provide scheduling confirmation via email to both you and the customer. InTouch Call Center can even place reminder calls to ensure that no appointment is forgotten.

Call Relay

Eliminate the need for several numbers by having calls for multiple locations or departments routed to one number. A customized greeting for your business enables the caller to be routed to the location they need to be connected to without the hassle. InTouch can also provide live answer switchboard for prompt, efficient service

Call Screening

We provide solicitor screening to ensure that your business isn't bothered with unnecessary matters

Cellular Service for Business

Our partners at Mid-Atlantic ProTel offer a wide variety of devices to help you run your business. From cellular phones, tablets, car connects and smart watches to service plans made for businesses just like yours. They know the tools of the trade to help you succeed and they’re backed by AT&T’s Exclusively Business Program (AEB). Call or go into a location near you for a free bill analysis today!

Check-in Services

This feature is designed for larger companies that have the need for daily, weekly, monthly, or annual check-ins. InTouch can provide confirmation numbers and quality assurance for all type of business needs

Customized Message Delivery

InTouch Call Center can deliver messages to you in a variety of ways that best fits your needs. We can also designate times for messages to be relayed so you aren't inconvenienced or overwhelmed.

Message delivery is available via:

Email
Fax
Texting (with or without confirmation reply)
Voice
Voicemail

Customized Voicemail
InTouch Call Center provides everything from basic voicemail to advanced integrated features including group voicemails, message retrieval via email and alerts to your pager or phone
Emergency Contact Service
In Case of Emergency - our I.C.E program enables first responders, such as paramedics, firefighters and police officers to identify victims and contact their next of kin to obtain important medical information by calling the I.C.E number programmed in your cell phone. Our operators will then immediately notify those on your contact list
Follow-me Service
Follow-Me Service gives you the flexibility to route calls to your office, home, cell phone, voice mail, operator, etc., allowing you to be in touch anytime, anywhere. When you are on the go, you'll still have access to what matters most
Live Operator Answer 24/7
One of our greatest features is the professionalism and reliability of our operators. Our call center specialists work around the clock, including holidays to ensure that messages are always gathered and delivered in a timely, efficient manner
Order Entry
InTouch Call Center offers a wide variety of order entry services. With our live operators, we can give your customers the comfort and reliability of safe internet transactions without the hassle or worry. We can provide email confirmation or confirmation numbers once credit card information is received. Our call center specialists can even relay detailed product descriptions for the ultimate customer service experience
Personalized Greeting

This feature gives your company a "personal touch," by setting up your lines with a personalized greeting. Our operators will answer exactly how you prescribe to ensure that your clientele is in good hands

Receptionist Service

As one of our most popular features, this service comes standard to all package plans. Our call center specialists are able to answer and route calls to you and your employees along with taking messages and giving general information. This service is available around the clock, including holidays to ensure that no message or call is left unanswered.

Even if you are a small business without a main office, our specialists can pose as your virtual office handling all duties for your everyday business needs

R.S.V.P. Service
InTouch Call Center provides a positive, worry-free R.S.V.P. experience for your special event, eliminating guesswork and providing the accurate count you need to plan your event. With verbal confirmation, your guests can save time on replying to correspondence by simply calling a number without the hassle of sending snail mail
Toll Free Number Service

This feature offers your company a toll free number that can be forwarded to any line or phone number within the U.S. Then, as long as availability cooperates, we can even offer you a customized number specific to your liking.

Wake-Up Service
Wake up service isn't just from hotels anymore! InTouch Call Center now has the ability to place a call to you either by our automated system or by a friendly call from one of our professional operators. Simply provide the days and times you need to be up on the go with no exceptions, and we'll do the rest
Web On-Call
Our Web On-Call feature gives your office the convenience of making changes or updating your afterhours schedule via the internet. This is so that you don't have to worry about sending us the information for changes go into effect

Tailored to Your Needs

Ask us how InTouch's Services can be tailored to suit the specific demands of your business.

Contact us at:
InTouch Call Center
P.O. Box 811
Martinsburg, WV 25402
Telephone: 304-596-6600
Toll-Free: 888-840-1325
Fax: 304-264-0603
Email: Pete.Rieg@intouchcallcenter.com

24/7 Support — Quality Service Since 1995 — HIPAA Compliant

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